You may visit our website without revealing any personal information. With every visit on the website, the web server stores automatically only a so-called server log file which contains e.g. the name of the requested file, your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request.
These access data are analysed exclusively for the purpose of ensuring the smooth operation of the website and improving our offer. This serves according to Art. 6 (1) 1 lit f GDPR the protection of our legitimate interests in the proper presentation of our offer that are overriding in the process of balancing of interests. All access data are deleted no later than seven days after the end of your visit on our website.
Third-party hosting services
Data are also processed by a third-party provider that we have engaged to render hosting and website presentation services on our behalf. This provider processes on its servers all data that are collected in the manner specified below when you visit our website or fill in forms made available for this purpose in our online shop. Data are processed on other servers only in the scope described herein.
This service provider is based in an EU or EEA member state.
We collect personal data that you voluntarily submit to us when you place an order, contact us (e.g. via contact form or by email) or open a customer account with us. Mandatory fields are marked as such because we absolutely need those data to perform the contract or process your contact request or open your customer account, and you would otherwise not be able to complete your order and/or create your customer account or send the contact request. It is evident in each input form what data are collected. We use the data that you disclose to us to perform the contract and process your enquiries according to Art. 6 (1) 1 lit b GDPR. Upon completion of the contract or deletion of your customer account, any further processing of your data will be restricted, and your data will be deleted upon expiry of the retention period applicable under relevant regulations, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by law, of which we inform you in this notice. Your customer account can be deleted at any time. For this purpose you can either send a message to the contact option specified below or use the relevant function available in the customer account.
We disclose your data to the shipping company in the scope required for the delivery of the ordered goods according to Art. 6 (1) 1 lit. b GDPR. Depending on the payment service provider you have selected during the ordering process, we disclose the payment details collected for order processing purposes to the bank commissioned to handle the payment and, as the case may be, to the payment service provider commissioned by us or to the selected payment service. Some of those data are collected by the selected payment service providers themselves if you open an account with them. In such a case, during the ordering process, you must register with your payment service provider using your access data. In this respect, the privacy notice of the relevant payment service provider applies.
In order to process orders and contracts we also use an external merchandise management system. The data transfer or the data processing that takes place in this respect is based on order processing.
Data transfer and data processing by our sales agencies:
If your data was initially collected by one of our sales agencies, it will continue to be processed by the corresponding sales agency. We will also pass on your activities, such as orders, returns, changes to your master data, etc., within the B2B store to the sales agency responsible for you if necessary.
This is done in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO for order initiation or order fulfillment so that we can process your orders. Your data will be deleted there as soon as you delete your customer account and no further legal retention periods stand in the way.
You can contact us at firstname.lastname@example.org to find out which sales agency is responsible for you.
Data transfer to CloudFlare (Reverse Proxy)
In order to protect ourselves against attacks and harmful bots, and to improve our service, we have enlisted the services of CloudFlare Inc. (101 Townsend St, San Francisco, CA 94107 USA). To identify and ward off dangers and attacks, CloudFlare saves certain access data, which is usually deleted again after 4 hours, but no later than 3 days. Much of the data sent to and from our server is transferred via a CDN (content delivery network) provided by CloudFlare. CloudFlare is a member of the EU-US Privacy Shield. For more information, please visit Privacy Shield’s website or read the information provided by CloudFlare on their website:
EU-US Privacy Shield – https://www.privacyshield.gov/welcome
CloudFlare Privacy & Security Policy – https://www.cloudflare.com/security-policy/
E-mail advertising if you subscribe to the newsletter
If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent according to Art. 6 (1) 1 lit a GDPR, using the data required or disclosed by you separately for this purpose.
You may unsubscribe from the newsletter service at any time. For this purpose you can either send a message to the contact option specified below or use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.
The newsletter is sent to you by our service provider who processes data on our behalf and to whom we disclose your email address.
This service provider is based in the USA and is certified to the EU-US Privacy Shield. The current certificate can be looked up here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection.
To improve the user experience on our website and enable you to use its certain features in order to show suitable products, some pages of this website use the so-called cookies. This serves the protection of our legitimate interests in the optimised presentation of our offer according to Art. 6 (1) 1 lit a GDPR that are overriding in the process of balancing of interests. A cookie is a small text file which is stored automatically on your end device. Some of the cookies we use are deleted after you close the browser session, i.e. when you close the browser (that’s the so-called session cookies). Other cookies are stored in your end-user device and enable us to recognise your browser when you visit us again (persistent cookies). To check the cookie storage period, you can use the Overview function in the cookie settings of your web browser.
In addition to this, our partners provide us with assistance in optimising our website offering. Cookies may also be used for this purpose. The processing of your personal data for these purposes occurs on the basis of consent pursuant to Article 6(1)line 1 lit. a of the GDPR.
Internet Explorer™: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Opera™ : http://help.opera.com/Windows/10.20/en/cookies.html
Please note that disabling cookies may limit your access to some features of our website.
STRICTLY NECESSARY COOKIES
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
COOKIE | HOST | LIFESPAN | NOTE
OptanonConsent | www.juviastore.com | 1 Year | Saves the user's cookie consent settings for the current domain.
OptanonAlertBoxClosed | www.juviastore.com | 1 Year | Saves the user's cookie consent settings for the current domain.
EOS_JUVIA_B2B_SHOP_juvia_b2b | www.juviastore.com | 30 Days | Retains the user's conditions for all page requests to identify the user e.g. following login or to save their shopping cart.
__cfduid | datatables.net | 30 Days | This cookie saves a version of your IP address that cannot be tracked back to you in order to prevent damaging access.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
COOKIE | HOST | LIFESPAN | NOTE
JSESSIONID | nr-data.net | Session | This cookie saves a session ID in order to allow New Relic to gather statistics pertaining to sessions.
_ga | www.juviastore.com | 730 Days | Statistical, anonymised data pertaining to the use of the website is generated via an ID registered here.
_gid | www.juviastore.com | 1 Day | Statistical, anonymised data pertaining to the use of the website is generated via an ID registered here.
_gat_UA-100568167-3 | www.juviastore.com | Session | This allows Google Analytics to limit the request rate.
Our online presence on Facebook, Instagram
Our presence on social networks and platforms serves a better, active communication with our customers and interested parties. We inform there about our products and current special offers.
When you visit our websites on social media, your data may be automatically collected and stored for market research and advertising purposes. So-called usage profiles are created from these data using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. For this purpose, cookies are usually used on your terminal. The visitor behaviour and the interests of the users are stored in these cookies. This serves in accordance with Art. 6 para. 1 lit. f GDPR to protect our legitimate interest in an optimised presentation of our offer and effective communication with customers and interested parties that are overriding in the balancing of interests. If you are asked by the respective social media platform operators for a consent into the data processing, e.g. with the help of a checkbox, the legal basis of data processing is Art. 6 para. 1 lit. f GDPR.
If the aforementioned social media platforms are headquartered in the USA, the following applies: The European Commission has adopted a decision on appropriateness for the USA. This goes back to the EU-US Privacy Shield. A current certificate for the respective company can be viewed here
For detailed information on the processing and use of the data by the providers on their pages as well as a contact option and your rights and setting options for the protection of your privacy, in particular opt-out options, please refer to the providers' data protection information linked below. If you still need help, you can contact us.
You are entitled to be obtain free-of-charge information concerning data stored about your person and, as the case may be, to correct, restrict the processing, enable the portability of, or delete those data.
If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, block or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our site notice.
You may also submit a complaint to the responsible data protection supervisory authority.
Data Protection Officer:
Care-Office UG (limited liability)
Kollegienwall 15, 49074 Osnabrück
Right to object
If we process personal data as described above to protect our legitimate interests that are overriding in the process of balancing of interests, you may object to such data processing with future effect. If your data are processed for direct marketing purposes, you may exercise this right at any time as described above. If your data are processed for other purposes, you have the right to object only on grounds relating to your particular situation.
After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
This does not apply to the processing of personal data for direct marketing purposes. In such a case we will no longer process your personal data for such purposes.